Make a ticket on discord

Step 1: Join the discord

Step 2: Find a channel where you can chat such as #chat-not-registered or #general-english

Step 3: Type -new and click enter

Step 4: Click on the new channel created and explain the issue

Alternatively, Email support@freemc.host

For more important issues, contact FreeMC's parent company: MCS Hosting Ltd

Once you have made a ticket, send your issue and any information that will be needed to fix it.

Don't send the same/similar messages multiple times

Don't tag staff unless absolutely necessary

Check the FAQ/Tutorials page for any questions already answered.

Wait patiently for an answer. This may take up to a few days because of the large number of tickets